Every wondered where you can find the hotel with the best customer service in Australia? Well look no further... The Pullman Reef hotel and casino is it!
This 5 star boutique hotel used to be a Sofitel but is now a Pullman which is one of Accor Hotels finest brands, known as "Upscale", only one level down from Ultimate Luxury BUT in saying this, the customer service in this establishment is the best I have ever recieved in a hotel anwyhere in Australia. From Management to the Housekeping staff there is something quite special about the staff in this hotel.
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| Lovely King bed with pillow top and luxurious Pillow Menu. |
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| Spa, Champagne and Strawberries for 2...luxury ! |
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| Pool. spa area with day beds |
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| Lobby Reception |
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| Suite 701 , corner suite overlooking bay and city |
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| Most amazing Club Sandwich from room service ! NOM! |
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| Huge Shower |
The rooms are large, comfortable and well appointed with all the luxuries of a 5 star hotel, the junior suites and suites are huge and come with the added extra of a Nespresso machine for an early morning coffee at your leisure. The suites have large balconies, some overlooking the harbour and others overlooking the vibrant city of Cairns, from which you can see the gorgeous sunset. The added pleasure of coming back to your room after a long day and having complimentary Turn Down Service is just another service this hotel offers, you know I am a sucker for free water and chocolates by my bed! THE BEST CLUB SANDWICH prize goes to this hotel, room service is fast, attentive and cater for any allergies and they get it right and it is reasonably priced. The facilities of the hotel are very good, lovely pool, spa and day beds, gym and sauna and great entertainment within the Casino Complex.
Rooms have beautiful plush white Sofitel branded towels and robes and the bathrooms are kept pristine clean and the delightful French Amenities Roger & Gallet are just to add to the experience.
Overall this hotel is divine, The Customer Service is just unbelievable, the staff are passionate about providing customer service and they are very good at it. I HIGHLY recommend this hotel to anyone wanting to visit the vibrant and fun City of Cairns. Their man made beach and board walks boast a fabulous view of the sea and mountains, a very picturesque part of the world, many great tours and sightseeing to be had. If you go to Cairns, definitely check this hotel out ! It's a must !
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